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Request a Repair or Replacement Printer

To request a repair or replacement printer for your Brady product, you need to request a Return Authorization (RA) Number.

There are three ways you can obtain an RA number:

Request Return Authorization Online

Fill out an online form to submit your
request immediately.

Request a Return Authorization

Fax Your Request

Download the RA Request form below and fax it in to 414-358-6767.

Download Download Return Authorization
Request Form (US)

Call to Request a RA Number

Call Brady Technical Support toll-free:


Normal Hours of Operation:

M-F 7 am to 6 pm (CST)

After you have requested your Return Authorization Number, a Brady representative will contact you with instructions on how to proceed.

The information you submit on the RA form will be used to determine whether your printer is still under warranty.

Out of Warranty Repair

To the extent that replacement parts are available, you may request an out-of-warranty repair for products outside of the standard warranty period. Repair charges, depending on your printer model, are charged on a time and materials or flat fee basis. Please contact Brady Tech Support for more information. Out-of-warranty products that are determined to be non-repairable will be returned to you "as-is."


Brady identifies and protects products, people, and premises with high performance labels, industrial label printers, software, safety & facility identification, spill control, Lockout Tagout solutions and more. Brady helps you create and maintain safer work environments and comply with regulatory standards. Our high-performance materials clearly identify products, components and other assets, even in the most extreme conditions.