MILWAUKEE, WI - (September 23, 2009) – Brady Worldwide, Inc. (NYSE: BRC), a leading manufacturer of high-performance labels and label printers, announced today a new array of tech support services and product protection plans. With the addition of Brady 360™ Professional Tech Support Service and two new Brady 360™ Printer Protection & Care Plans, Brady now offers its customers a complete labeling solution with high-quality printers, high-performance label materials, and advanced service, support and expertise to keep their label printers in optimal working condition. As a complement to its popular label printers and materials, Brady will be offering a new advanced-level technical support service called Brady 360™ Professional Tech Support. Designed to provide customers with timely, effective solutions, Brady 360™ Professional Tech Support Services address a variety of customer’s on-demand needs, including product setup assistance, product use and training, complex template creation, advanced technical services, preventative maintenance service, repair, troubleshooting, and more. “The Professional Tech Support staff is made up of highly-trained, factory-based technicians,” said Matt Luger, senior product marketing manager for Brady Worldwide, Inc. “They can answer how-to questions, walk you through an initial printer setup and installation, or help you develop a high-level complex template file. They are accessible, knowledgeable and here to help you solve your problems, and solve them quickly,” said Luger. Brady’s Professional Tech Support Services are available to all Brady label printer owners, and several are included free with the purchase of a label printer, including the product set-up assistance, on-phone troubleshooting and send-in warranty repair. For more information about Brady 360™ Professional Tech Support Services, call Brady Technical Support at 1-800-643-8766 or email brady360@bradycorp.com. To ensure a Brady label printer is running in peak condition at all times, customers now have the option to purchase one of Brady’s two Printer Protection & Care Plans, which feature printer extended warranties, high quality preventative maintenance, free loaner printers, free firmware upgrades, printer replacement programs and Professional Tech Support Service packages. Brady 360™ plans are offered in both Basic and Preferred levels, and are available for a variety of Brady’s benchtop and handheld label printers. For more information about the Brady 360™ Printer Protection & Care Plans, including plan descriptions, pricing and warranty coverage, visit www.bradyid.com/brady360. About Brady Corporation # # #Brady Worldwide, Inc. Offers New Tech Support Service and Printer Protection Plans
New Brady 360™ services help customers optimize label printer capabilities for maximum productivity
Brady 360™ Professional Tech Support offers on-demand training, troubleshooting
Brady 360™ Printer Protection & Care Plans keep label printers in top working condition
Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect premises, products and people. Its products include high-performance labels and signs, safety devices, printing systems and software, and precision die-cut materials. Founded in 1914, the company has more than 500,000 customers in electronics, telecommunications, manufacturing, electrical, construction, education, medical and a variety of other industries. Brady is headquartered in Milwaukee and employs more than 7,000 people at operations in the Americas, Europe and Asia/Pacific. Brady’s fiscal 2008 sales were approximately $1.523 billion. More information about Brady Corporation is available at www.bradycorp.com and to learn more about Brady’s complete line of products and offers visit www.bradyid.com. In Canada visit www.bradycanada.com.
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