How Hotels can safely return to hosting guests
Although essential, COVID-19 and local quarantines have had a huge impact on the hotel industry, as travel and tourism came to a screeching halt. As we begin to move forward, addressing customer perceptions of safety is key to a successful reopening (or “renewed welcoming of guests”) for hotels.
A few key confidence-boosters to keep in mind to help welcome guests back into your establishment:
As COVID-19 cases fluctuate, so do local regulations and perceptions of safety - give your guests the confidence they need when booking to cancel if needed.
Let your most important guests know that they are welcome now, or in the future by extending loyalty programs for when they are ready to travel.
Give guests assurance that they can enjoy an even cleaner stay with heightened sanitation throughout your facility, along with contactless arrival and departure.
Help all guests continue to feel safe and comfortable through reminders of “6 feet apart” throughout all areas of your establishment.
Whether on a family getaway or business trip, guests experience a long list of areas and amenities while staying at your hotel - be sure to properly consider their safety and communicate key messages of sanitation and distance wherever possible to boost comfort and confidence.
Don’t forget backroom needs to keep your employees safe and healthy as well:
Nowhere is comfort more important than in your guest rooms - be sure to clean and communicate disinfection efforts in these key high-touch areas:
Head off guest concerns the moment they set foot on the property
Answer guest questions before they ask them with visual instruction upon arrival - valet, bellman/luggage unloading, entrance protocol, non-contact check in, mask and social distancing requirements and more.
Welcome guests with highly visual signs that establish protocol
By conveying clear directions with well-placed signs, you reduce confusion and get people in the right places faster, and safer.
Greet guests with a warm and safe welcome
Once inside your establishment, direct customers on where to stand to wait, direction on non-contact check in, offer complimentary hand sanitizer, along with plenty of confidence boosters about sanitation throughout the hotel to answer their questions and needs.
Once checked in, the elevator is typically the first area of your hotel guests will encounter
Continue guiding them and boosting confidence of safety through communication such as occupancy limits, sanitizing efforts (and frequency) along with social distancing and prevent the spread reminders.
Proper distance and sanitation in this popular spot
Public restrooms can get pretty crowded, which is why social distancing and proper hygiene signs are so critical. Post in doorways, on fixtures, around sinks and where lines form to let everyone know the best and safest ways to use the facilities.
The biggest concern of guests returning post-quarantine is the cleanliness of their room
GGo above and beyond to help your guests feel safe and comfortable in their room throughout their stay. Keyless door operation and sanitation efforts for high-touch areas give guests complete peace of mind that their room is clean and ready for their stay. Room seal labels are a great way to communicate sanitation efforts - custom labels are available to meet your specific branding and placement needs — LEARN MORE.
Our representatives can help identify the best solutions for your business needs.